Privacy Policy

1. Introduction

We Locate People is committed to protecting your privacy and handling personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, submit an enquiry, book a telephone consultation, purchase a service, or otherwise contact us.

By using this website or our services, you acknowledge that you have read this Privacy Policy.

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2. Who We Are

We Locate People provides people tracing services, including family tracing, old friends and colleagues tracing, beneficiary tracing, and tenant tracing. The website also allows users to make enquiries, book a telephone consultation, and submit information relating to tracing cases.

For the purposes of data protection law, We Locate People is the data controller in relation to the personal data you provide to us.

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Contact details:
We Locate People
Email: welocatepeople@outlook.com
 

3. The Information We Collect

We may collect and process the following types of personal data:

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Information you provide about yourself

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• Your name

• Email address

• Phone number

• Postal address, if provided

• Details you submit through contact forms, enquiry forms, checkout forms, or consultation requests

• Payment-related information necessary to process transactions

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Information you provide about the person you want us to trace

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• Name

• Approximate age or date of birth

• Last known address or location

• Relationship to you

• Any background details you choose to provide that may assist with the trace

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Website and technical information

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• IP address

• Browser type

• Device information

• Pages visited

• Basic website usage data collected through cookies or analytics tools, where used

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4. How We Collect Your Data

We collect personal data when you:

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• visit our website

• fill in a contact or enquiry form

• book a telephone consultation

• purchase a tracing service

• contact us by email or phone

• provide documents or supporting information for a tracing instruction.

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5. How We Use Your Data

We may use your personal data to:

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• respond to your enquiry

• assess whether we can assist with your case

• provide tracing services you have requested

• process payments

• communicate with you about your enquiry or instruction

• verify the legitimacy of an instruction

• prepare reports where appropriate

• improve our website and services

• comply with legal, regulatory, and record-keeping obligations.

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We may use information about the subject of a trace in order to review, carry out, and manage the tracing service you have asked us to provide.

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6. Lawful Basis for Processing

We process personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include:

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• Consent – where you have given consent for us to contact you or review your enquiry

• Contract – where processing is necessary to provide a service you have requested or purchased

• Legitimate interests – where it is necessary for us to review and carry out tracing instructions, manage our business, and protect our services from misuse, provided those interests are not overridden by the rights of individuals

• Legal obligation – where we are required to process or retain information by law.

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7. Information About Third Parties

If you provide information to us about another person, including a person you wish to trace, you confirm that you are entitled to provide that information for the purpose of requesting our services.

We will only process such information where we consider it lawful and appropriate to do so.

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8. Consent and Disclosure of Information

We take privacy seriously.

We do not provide the subject’s personal contact details or identifying information to a client without the subject’s consent, unless we are lawfully entitled or required to do so.

Where appropriate, we may act as an intermediary between the client and the person located.

If the person located does not consent to contact or to the release of their information, their wishes will be respected.

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9. Age Restriction

Our website and services are intended for individuals aged 18 or over only.

We do not knowingly accept instructions from or provide services to persons under the age of 18.

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10. Types of Search We Do Not Accept

We do not accept searches for adopted individuals.

We do not accept searches outside the UK

We do not accept searches if the Police are involved

We may also refuse any instruction that we consider unlawful, inappropriate, unsafe, unethical, or unsupported by sufficient information.

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11. Sharing Your Data

We may share personal data only where necessary and appropriate, including with:

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• payment service providers

• website hosting or form processing providers

• professional advisers

• legal or regulatory authorities where required by law

• solicitors or estate professionals where relevant to a beneficiary tracing instruction and where lawful to do so.

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We do not sell your personal data.

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12. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including:

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• responding to enquiries

• providing tracing services

• maintaining records of instructions and transactions

• complying with legal, tax, accounting, and regulatory requirements

• resolving disputes and enforcing our terms.

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When data is no longer required, we will delete it or securely anonymise it where appropriate.

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13. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss, disclosure, or alteration.

However, no internet transmission or storage system can be guaranteed to be completely secure, and you provide information at your own risk.

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14. Your Rights

Depending on your circumstances and subject to applicable law, you may have the right to:

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• request access to your personal data

• request correction of inaccurate data

• request deletion of your data

• request restriction of processing

• object to certain types of processing

• request transfer of your data in certain cases

• withdraw consent where processing is based on consent.

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To exercise any of these rights, please contact us using the contact details listed in this Privacy Policy.

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15. Cookies and Website Analytics

Our website may use cookies or similar technologies to help the site function properly, improve user experience, and understand how visitors use the site.

You can usually manage cookie preferences through your browser settings.

If you use analytics or tracking tools, you should also add a cookie banner and a separate cookie notice.

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16. Third-Party Links

This website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

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17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or website changes. Any updates will be posted on this page.

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18. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

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We Locate People
Email: welocatepeople@outlook.com
 

If you are unhappy with how your personal data has been handled, you may also have the right to complain to the Information Commissioner’s Office in the UK.