The process depends on the service you choose, but in general we begin by reviewing your enquiry and carrying out the tracing work using the information you provide. If the person is successfully located, we will explain the next step based on the type of service you have purchased.

No. Unless clearly stated otherwise for a specific service, fees are non-refundable. This is because payments cover research, tracing work, administration, and case handling.

Yes. If you would prefer not to pay online straight away, you can use the contact form or request a telephone consultation and we will get back to you about your enquiry.

No. We only conduct searches in the United Kingdom

Yes. You must be 18 or over to use this website or purchase any service from We Locate People.

If you are unsure which service you need, get in touch using the contact form and we will review your enquiry.

For family member, old friend and former colleague tracing, we do not simply hand over a current address. These searches are often sensitive and personal, so our process is designed to be more careful and respectful. If the person is found, we first confirm current circumstances and then explain the next step based on the service you have purchased.

That is very common. Many clients come to us with only a name, an approximate age, a last known area, or a few details from family members or old contacts. Limited information does not automatically mean a search cannot be successful.

This is something we hear regularly, especially in family tracing cases. You may never have met them, may only know part of their name, or may have very little information to work with. These are all common starting points, and we understand how important these searches can be.

Online searches and social media can sometimes help, but they are often incomplete, outdated or misleading. A professional tracing service gives you a clearer process, more focused searching, and a more structured approach to tracing and next steps.

Yes. We understand that many tracing cases are personal and emotional, so every enquiry is handled with care, discretion and professionalism.